MEDIA REJOINDER 19-10-2015
Apropos News item published in “EENADU” daily newspaper, Dated:17.10.2015 under the caption about “BAHULA DOPIDI”, the Hyderabad Metropolitan Water Supply & Sewerage Board clarifies as follows:
The process for sanctioning the water supply connections to various categories is as per the procedure adopted. The improvement charges are levying wherever required and where the water supply lines are to be laid and remodeled and as per the recommendations of the site officers i.e. Manager(Engg), Dy.GM(Engg) and GM(Engg) and the same will be referred to the committee by the Single Window Cell for further approval. In continuation of its efforts for better customer service, recently from dated: 28.08.2015, the Board has introduced First in First out process (FIFO) in Single window cell (SWC) module i.e. With specific time lines at each level for processing the water supply connections to avoid the delays in processing. Accordingly the water supply connections are processing at various stages. As per the FIFO guide lines the single window cell is processing the files before the allotted time frame.
Further it is informed that, recently the HMWSSB has introduced one time Password for registering the water supply connection application through on- line by the consumer to avoid the intervention of third party agents and to avoid the duplicate mobile numbers.
HMWSSB strongly protest misguiding the Government and the citizens by wrongly publishing the article which is far from the truth.