Sri.M.Dana Kishore, IAS, Managing Director, HMWSSB reviewed among other issues sensitivity to work, improving service delivery, 100 Days Action Plan etc.,

The Managing Director said that from onwards the General Managers (Engg.) O&M Wing should speak to 10 customers on phone each daily to know about the status of complaints received. Even Managing Director shall dial 20 customers daily to ascertain the service delivery of the officers and staff.

Regarding complaints received about demanding money by drivers of tankers including GHMC tankers from customers for free trips, the Managing Director   said that he would write a D.O, letter to Commissioner, GHMC regarding GHMC water tanker drivers. The Board shall file criminal cases against those tanker drivers who demand money from customers.

The Managing Director said he would undertake surprise inspections regularly and also instructed the Dy. General Managers(Engg.), General Managers(Engg.) to daily make inspection of MCC complaints.

The Board would provide Mobile App to all Managers(Engg.) O&M Wing so that they should daily upload their inspections, MCC complaints, checking water tankers movements.

As regards erecting of 1000 Rain Water Harvesting pits during 100 days programme, they should be completed by 15th May 2016. Also all the works related to water supply should be completed by this month end.

About pollution of water supply, the Managing Director said the Board has prepared data about recurring pollution complaint areas based on the MCC complaints received since 2009.

The areas with recurrent pollution complaints of above 15 should be monitored  by CGMs(Engg.) and below that by GMs(Engg.) wherein they should inspect the areas, identity problem, action taken and further remarks so as to see that pollution in these areas is completely contained/rectified and not recur again.

Among others who attended the meeting including Sri.M.Satyanarayana, Executive Director, Dr.P.S.Suryanarayana, Director(Revenue)/FAC Director(Technical/ P&A), Sri.G.Rameshwar Rao, Director (Operations), Sri.M.Yellaswamy, Director(Projects-1), Chief General Managers(E), General Managers (E) O&M Wings, HMWSSB.