Sri M.Dana Kishore, MD, HMWSSB has launched One Time Settlement (OTS) Customer Care Centre in the head office on 19 August 2020. The call centre will be available for consumers on the toll free number of 155313 in order to clear people's doubts about the OTS. The OTS is an opportunity given by the government for the availment of paying principal amount without interest. 

The call centre had 45 executives works in 2 shifts by informing the callers to know how much of the bill amount and would be waived for each of them. A dash board was established in order to get information in detail about the OTS collections day to day.

In addition to the call centre on OTS, a vast publicity campaign has also taken up to reach the message on OTS at grass root level.