Privacy Policies

Policies & Guidelines

This is the Official website of Hyderabad Metropolitan Water supply and Sewerage Board , Department of MA&UD , Ministry of Municipal Administration , Government of Telangana, designed, developed and hosted by IT WING of HMWSSB

The site has been developed to provide information to the general public. An attempt has been made through this site to provide reliable, comprehensive, accurate information about Water Supply and Sewerage System of HMWSSB under jurisdiction HMWSSB  .

The content in this site is the result of a collaborative effort of various Groups and Divisions of the Department. It is our endeavour to continue the enhancement and enrichment of this site in terms of content coverage, design and technology on a regular basis.

  • Content Contribution, Moderation & Approval Policy (CMAP)
  • Content Review Policy (CRP)
  • Content Archival Policy (CAP)
  • Copyright Policy
  • Hyperlinking Policy
  • Privacy Policy

Content Contribution, Moderation & Approval Policy (CMAP)

Content needs to be contributed by the authorized Content Manager from various wings of HMWSSB in a consistent fashion to maintain uniformity and to bring in standardization along with associated metadata and keywords.

The content on the portal goes through the entire life-cycle process, which consists of:-

  • Creation
  • Modification
  • Approval
  • Moderation
  • Publishing
  • Expiry
  • Archival

Once the content is contributed it needs to be approved and moderated prior to being published on the Website. The moderation could be multilevel and is role based. If the content is rejected at any level then it is reverted back to the originator of the content for modification.

Different Content Element is categorized as: -

  • Routine –   activities that are done as a normal part of a job or process.  
  • Priority -   activities that are done as a urgent part of a job or process
  • Express -  activities that are done as a most urgent part of a job or process

 

(Approver and the moderator for each of the content element)

 

SECTIONS

ROLES

CONTRIBUTOR

MODERATOR

APPROVER

Home Page & Common Section e.g, FAQs, Help etc

 General Manager (IT)

 General Manager (IT)

 Director (Technical)

Who's Who,Organization Chart, Circulars/ Notifications, Profile

General Manager (P&A)

General Manager (P&A)

General Manager (IT)

Citizen Charter

General Manager (P&A)

General Manager (P&A)

General Manager (IT)

Statues

 General Manager (P&A)

 General Manager (P&A)

 Director (P&A)

O&M Wing

DCE, Director(Operations)

DCE, Director(Operations)

Director(Operations)

Projects

DCE,Director (Projects)

DCE,Director (Projects)

Director (Projects)

       

News/Events, Awards etc

Public Relation Officer

Public Relation Officer

General  Manager (IT)

       

Prospective Customer Services

General  Manager (E),SWC Wing

General  Manager (E),SWC Wing

General  Manager (IT)

RTI

General Manager (P&A)

General Manager (P&A)

General  Manager (IT)

Source and Storage

CGM (E)/Transmission Circle

CGM (E)/Transmission Circle

Director(Technical)

Tenders

Concerned Head of the Department

Concerned Head of the Department

General Manager (IT)

 

Content Review Policy (CRP)

HMWSSB website is an important tool for disseminating the information to the masses being served by the organization. It is therefore required to keep the content on the Website current and up-to-date and hence there is a need for the Content Review Policy. Since the scope of the content is huge, different Review Policies are defined for the diverse content elements.

The Review Policy is based on different type of content elements, its validity and relevance as well as the archival policy. The matrix below gives the Content Review Policy:

The entire website content would be reviewed for syntax check once a fortnightly by the HMWSSB Website

SECTION

REVIEW PERIODICITY

Home Page

Daily

News Page

Daily

Who's Who list

As and When required

Newsletter, Circulars, Notifications etc

As and when required

Act, Rules

As and When required

Content Archival Policy (CAP)

The Guidelines for Indian Government Websites (GIGW) stipulate that expired contents must not be presented or flashed on the website. Therefore, as per the content archival policy adopted by this department, contents will be deleted from the site after its expiry date. Important data will be shifted to the archives page. Therefore, the content contributors should revalidate/modify the content periodically to ensure that expired data is not present/flashed in the site. Wherever contents are no longer needed to be displayed, suitable advice may be sent to the web information manager for their archival/deletion.

Each of the content components is accompanied by meta data, source and validity date. For some of the components the validity date may not be known i.e., the content is stated to be perpetual. Under this scenario, the validity date should be Ten years.

For few of the components like announcements, tenders, only the live content whose validity date is after the current date is shown on the Website. For other components like documents, schemes, services, forms, websites and contact directory there is a need for timely review of the same as per the Content Review Policy.

Entry/Exit Policy and Archival Policy for the content elements on the HMWSSB website will be as per the following table:

Table- (Content Archival Policy)

 

S.No.

Content Element

Entry Policy

Exit Policy

1

About Department

Whenever Department is realigned / / changes its work distribution.

Perpetual (10 years) since date of entry into archival.

2

Programme/Schemes

Discontinuation of Sanction of Programme/Schemes for Central Sector, State Sector or both.

Five (05) years since date of discontinuation.  

3

Policies

Discontinuation of Policy by  Government – Central/State

Perpetual (10 years) since date of entry into archival.

4

Acts/Rules

Issued through the gazette/ Passed by the Central or State Government

Perpetual (10 years) to be always available in the acts/rules database.

5

Circulars/ Notifications

Overruling Office Memorandum or Notification issued.

Five (05) years since date of discontinuation.

6

Documents/Publications/Reports

Completion of its validity period.

Perpetual (10 years) since date of entry into archival.

7

Directories

Not required

Not Applicable

8

What’s New

As soon as it loses relevance.

Automatically after the expiry of the validity period.

9

Tenders

As soon as it loses relevance.

Five (05) years since date of discontinuation.

10

Highlight

As soon as it loses relevance.

Automatically after the expiry of the validity period.

11

Banners

As soon as it loses relevance.

Automatically after the expiry of the validity period.

12

Photo-gallery

As soon as it loses relevance.

Five (05) years since date of discontinuation.

13

Group Wise Contents

As soon as it loses relevance.

Five (05) years since date of discontinuation.

 

Copyright Policy

Material featured on this Portal may be reproduced free of charge after taking proper permission by sending a mail to us. However, the material has to be reproduced accurately and not to be used in a derogatory manner or in a misleading context. Wherever the material is being published or issued to others, the source must be prominently acknowledged. However, the permission to reproduce this material shall not extend to any material which is identified as being copyright of a third party. Authorization to reproduce such material must be obtained from the departments/ copyright holders concerned.

 

Hyperlink Policy

Links to external websites/portals

At many places in this website, you shall find links to other websites/portals. The links have been placed for your convenience. HMWSSB is not responsible for the contents and reliability of the linked websites and does not necessarily endorse the views expressed in them. Mere presence of the link or its listing on this Portal should not be assumed as endorsement of any kind. We cannot guarantee that these links will work all the time and we have no control over availability of linked pages.

Links to HMWSSB-Website by other websites

We do not object to you linking directly to the information that is hosted on this site and no prior permission is required for the same. However, we would like you to inform us about any links provided to this Portal so that you can be informed of any changes or updating therein. Also, we do not permit our pages to be loaded into frames on your site. The pages belonging to this site must load into a newly opened browser window of the User

Privacy Policy

HMWSSB Website does not automatically capture any specific personal information from you, (like name, phone number or e-mail address), that allows us to identify you individually. If the HMWSSB - Website requests you to provide personal information, you will be informed for the particular purposes for which the information is gathered and adequate security measures will be taken to protect your personal information.

We do not sell or share any personally identifiable information volunteered on the HMWSSB Website to any third party (public/private). Any information provided to this website will be protected from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We gather certain information about the User, such as Internet protocol (IP) addresses, domain name, browser type, operating system, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.

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