Obligation of the consumer about the Water meters

1. As per Section 36 of HMWS&S Act, 1989 every owner or occupier of the premises having or seeking water supply connection from the HMWSSB, shall provide at his own cost water meter and attach the same to the service pipe.
2. As required under Rule 26 of the Hyderabad Metropolitan Water Supply Rules, 1990 it is the responsibility of the consumer to ensure the seals made by the HMWSSB authorities on the meter are intact.
3. As required under Rule 27 of the Water Supply Rules, the consumer is required to get the meter fixed, if the meter installed is found to be defunct or defective get it repaired & re-installed within the time prescribed by the competent authority duly following the procedure.
4. Failure to fix up/get the defunct meter repaired within the prescribed time, double the normal rates shall be levied and collected, as required under Rule 28 of the above said rules.
5. It is the responsibility of the present owner/ tenant to get the connection transferred in his name and also is responsible to get the meter fixed/repaired, including payment of the bills, as required under rule 35(2) of Water Supply Rules.
6. In order to facilitate the consumers, the HMWS&SB has identified and empanelled agencies after due process for supply of the standard meters to the consumers.
7. The details and contact Nos. of the agencies are shown below. You can choose any agency as per your choice and to get the water meter fixed within the specified time, so as to get the monthly bill for the actual quantity of water used and to avoid payment of double charges.

Specifications and rates of the Water Meters

The following agencies have been empanelled and authorised to render services in the jurisdictions mentioned against their names. Complaints regarding the said agencies if any shall be escalated to the CGM(Rev),HMWSSB.

Names & Contact Numbers of empanelled agencies to be contacted for supply of Water Meters

** The consumers can contact the Agency I or Agency II in their respective areas for purchase and fixing of meters.

** The consumers have to construct meters chambers with cover for fixing meters